Poor Service & Explanation

After battling with commumincation for days, i was promised that my mobile application had been processed and my phone would be delivered in 48 hours, you are quick to debit the money off and now i sit with phone, your poor excuse - i receive a sms to say - delay in delivery as telkom is having system issues - NO EXPLANATION, so you ***** my money...WHERE IS MY PHONE????? No one communicates they just take....no feedback, i want the phone i ordered on my new contract, this is disgusting and unacceptable. I dont want your normal excuse \WE HAVE ESCALATED THIS TO OUR SALES DEPARTMENT WITH REF...."I WANT YOUR REPLY WITH WHEN MY PHONE WILL BE DELIVERED. DONT PASS THIS BUCK DEAR MANAGER<br> """