Poor Service Experience with Telkom

I had the worst experience with Telkom, and I will never recommend their services to anyone. Even their customer care representatives show no concern for their customers.

I app**** for a fibre line to my home, and while the application was initially successful, they failed to deliver the router because they had the wrong contact number. After I called to correct the number, I was told they had to cancel the original order and create a new one since the first attempt was unsuccessful.

It has now been three weeks, and the cancellation of the initial order still hasn’t been processed. As a result, I have been without internet for an entire month. To make matters worse, I cannot switch to another provider because Telkom’s active order is blocking any new installations.

I feel like I’m being held hostage by Telkom. Every time I call, I’m given a different excuse. This level of incompetence and lack of accountability is unacceptable.