Poor service ever no service at all

I have a serious issue with Telkom they only know customers when they want sales after the sale you nothing September I order my IPhone 13 online it came after 3weeks after calling them and nagging it wasn’t the colour I ordered I was angry and frustrated, I then learn to love the black colour that was delivered then same week in October I called the insurance to insure my phone then the lady answered the phone and said one of the agent will call and assist indeed she called she assisted and confirmed my insurance was gonna be R240 she will send supporting documents I then realise in my January bill that the is no insurance I went to Telkom Mall of the South I didn’t get assistance the attitude was on another level eventually they confirmed I only have 1 insurance for my other phone that I requested to cancel after claiming for that phone it took me a month to get a replacement I have been calling Telkom insurance with no luck all I get is rude people with attitude and no help I did send emails to admin plus with no reply I requested recordings all agents tell me different stories the other agent told me my issue is been escalated and it will take two weeks to get back to me I called already the first week of Jan yesterday I called the manager told me I need to go to the store I’m from the store I got their number I’m frustrated and angry I will never recommend Telkom to any one the service is very bad I’m with an expensive phone without insurance and I did my part and called the insurance after receiving the device I need help telkom must insure my phone. I took a 36 months contract still have a long way I’m frustrated need help as soon as possible @Telkom SA