1 reviews | Active since Mar 2017
POOR SERVICE EVER!!!!!!!!
<p>I have been using Telkom mobile for over 3 years now. Loyal as ever!!! Recently got ****** and I'm order to get My ITC reference I had to escalate it to a team leader.</p> <p> </p> <p>Not long after that I decided to give them another try and ordered a phone last week telephonically. Wandile assisted me and read everything, I was approved R799 got deducted and I was told I will get the phone within 7 days. It's now the 7th day. I called in and spoke to 10213 spoke to VINCENT and guess wgat there is no waybill now I'm being told that the order needs recapturing, there is no details. After an hour on the phone with him, i requested a manager and im told all managers have knocked off. Vincent dropped the call on me. They took my money already but no phone no details. I work hard for my money. I want my ****** phone tomorrow or cancel the ****** application. I want the phone.</p>
Hello Zoliswa88
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Zoliswa88
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Good day
Please be advised that we have escalated your query to our Sales team for further assistance and feedback will follow.
Kind regards
Telkom Social media team
^IL
Best regards,
Good day
Please be advised that we have escalated your query to our Sales team for further assistance and feedback will follow.
Kind regards
Telkom Social media team
^IL
Best regards,
After 14 days I finally receive my order and its the WRONG COLOR!!!!!
Before getting this order despatched to me I spoke to 3 team leaders who failed to help in the Durban contact centre AUDRICIA RAMPSADY, AUDREY and agent by the name of SPHAMANDLA!!!!! Audricia and Audrey who never called me back till this day, they **** told me I was being esacskatrd to a call centre manager but it wa another Team Leader by the name of Vivesh. I found out that the manager is Tshepo who was unavailable and answering his phone. Call center manager that ignores employee phones.
Vivesh with Gods mercy tried getting the phone to me in 2 days however I received the wrong color.
You guys better come take this phone and send me the correct phone no later than Thursday. I will go to the papers and all social media sites to post this POOR SERVICE!!!! You have my money and you sent me ****!!!!!!!!!
I doubt anyone will even respond to this because no one bothered to follow up on my last Hellopeter complaint. I hate Telkom!!!!!!!
I want my phone no later than Thursday and come fetch this **** you sent me....
After 14 days I finally receive my order and its the WRONG COLOR!!!!!
Before getting this order despatched to me I spoke to 3 team leaders who failed to help in the Durban contact centre AUDRICIA RAMPSADY, AUDREY and agent by the name of SPHAMANDLA!!!!! Audricia and Audrey who never called me back till this day, they **** told me I was being esacskatrd to a call centre manager but it wa another Team Leader by the name of Vivesh. I found out that the manager is Tshepo who was unavailable and answering his phone. Call center manager that ignores employee phones.
Vivesh with Gods mercy tried getting the phone to me in 2 days however I received the wrong color.
You guys better come take this phone and send me the correct phone no later than Thursday. I will go to the papers and all social media sites to post this POOR SERVICE!!!! You have my money and you sent me ****!!!!!!!!!
I doubt anyone will even respond to this because no one bothered to follow up on my last Hellopeter complaint. I hate Telkom!!!!!!!
I want my phone no later than Thursday and come fetch this **** you sent me....