Poor service, empty promises and unknowledgeable staff

<p>Im am beyond upset with the recencet service I have received from Telkom Mobile. I received a new phone, Samsung A6 (on contract) on the 2 December 2016. About 3 weeks ago, my phone had fallen out of my bag and hit the floor resulting in the phone being cracked on the back.<br />I immediately called the call centre and was advised that my phone is under warranty and that I can take it to any Telkom store and they will access it and if it could not be repaired they would replace it with a new one, send it away if need be and will not be charged because of the warranty.<br />I did just that, went to the Parow store, was advised that the phone would be sent away but I would need to pay for it, at the time I did not have the documents or the box of the phone with me and Parow was not my closest store.<br />The next day I took the phone to the Telkom mobile store in Cape Gate.<br />There I was advised that I would need to pay for the phone to be repaired and for the courier fees and that my warranty does not cover this.</p> <p>I am very disturb and angry because I do not know who is giving the correct information and who is lying and in the meantime my phone is still cracked.<br />Please tell me what needs to be done as I do want my phone fixed.<br />I am not one to complain and I always advise others to go with Telkom Mobile as they have the best and better deals. I didnt have to renew my contract but because of the great service I was receiving until that happened.</p>