Poor service

I have been with telkom for 4 years now. I have never missed a payment. Every month I do EFT to pY my accounts but now, it's been a month Receiving sms that my account is in arrears and now my service it's been suspended which is not fair. I called them numerous times, I have sent bank statements and proof of payment but still no one is updating my account, nowum worried because they have added what they call rejection fees amount while I paid. On the 28th of February I made EFT payments for March, and on the 5th they tried to debit because they said they didn't see y payments, after I called them I received an update saying my March Payment reflects on the 2nd of March but still I'm being charged for late payments which I don't know how is late because, my debit order goes off on the 5th and my account was paid on the 2nd.no one wants to help me now. I do not know anymore. Whoever answer my call gives me the wrong email address and it's a hustle to get through to the account department, I went to the branch and they said I must continue to call accounts departments. I'm very disappointed at this, I make sure my account is up to date and now this is how I'm being treated. I'm not going to pay the rejection fee charge, because account department should have checked my account before they went to my account to debit.