Poor Service

In November our router got struked by lightning, we called telkom to replace the router and we were told the only way we could do that was to renew our contract, which we did. We explained that we have a adsl line and only want our router replaced. We received the router about 7 days later but it was a wireless router not the same adsl router we used. We called to query why they sent us a wireless router and we were informed that the consultant didn't renew our contract but upgraded to another package without our consent. We were told that telkom is moving away from adsl which is fair enough but why did telkom choose a package on our behalf and not inform us. The package chosen is 4mbps which would not have been our choice.

After that we spoke to numerous consultants, Bianca and Thandiwe recommend the R899 package which include 2 sum cards, 1 for the router abs other for the phone and speed is 10mbps upwards . Thandiwe advised to pay the outstanding amount of R1174 and then she will process the order and that she will track our payment and call us back but that never happened.

We called back numerous times and each consultant told us different stories. We kept calling and were told that thw payment is reflecting and numerous emails were sent to Thandiwe to process the order.

We called again today 10 December and explained the same story again and were told Thandiwe placed the order but she ordered a package for R199 not sure where she got that from!!!!

Do you understand our frustration!!! Our initial call to telkom was to renew our contract so they can replace our router instead they upgraded our contract without our consent!!! Now we stuck with a package that we didn't choose or want.

Can someone please rectify this and give us what we want!!!!