Poor service

I have been trying to reconnect my wi-fi connection with Telkom it's been 2 day liaising with the call center but no one is able to assist and track my payment. on the 28/02/2023 I made a call again and I asked for their complaints email address and they could not give it to me the consultant that was helping me asked me to email her directly so that she could forward my complain to her Team Leader Ntuthuko Ntuli. What kind of service provider is Telkom where no one is able to fast track a payment that was made over the weekend and reconnect my internet connection. It's frustrating enough that their consultants will tell you that they can not help because of loadshedding when you call their call center and you still need to deal with their slow pathetic service. My account number ***