Poor service

I have had telkom internet since 2006,i then changed to their adsl.wenever payments are a few days late they suspend your account, to undo it you'll have to update ur account, on your next bill you will be charged extra money for reconnection fees, it seems to be like a money making scheme,you don't get after hours support from telkom if so what is their numbers?. I have tried to update my account via the app payments take forever to go through. Can telkom please inform us if theirs any problems with the account, when you ask them how long to undo suspensions they have to take it up with their supervisor which takes days to get through to them. Poor, slow service delivery.