Poor service

In times of COVID when small businesses are supposed to be helped in order to sustain themselves, we have a company like Telkom that cannot get their service levels up. I app**** for a domain transfer and hosting service I May and am still waiting. My business could have gone online, but I do not have a legit web address to direct my potential clients to. When you call Telkom, you are told that the only method of communication is via email, which does not work. How does my business survive.