Poor service

I app**** for an upgrade but got a completely new contract and now I am being charged for 2 contracts. When I called in to cancel the 2nd contract the agent was in finalising the cancellation but ended the call. I can't keep requesting call backs if the agents don't assist.

I feel like this is a ********* tactic used by telkom so that people who want to cancel contracts are put into situations where its practically impossible to cancel.