Poor service

Telkom is the worst company I’ve ever dealt with, My monthly payment was taken via debit order and somehow deposited back into my account so when I found out about it I made an online payment of on Friday using the link you provided on the sms https://qr.telkom.co.za/qr_portal/ on the 11th of April but my services are still suspended and my balance still hasn’t changed. Payment was successful I made numerous calls to Telkom and their customer service cannot locate the payments their customer service is pathetic. Now they handed my account over for something I didn’t do, bear in mind I’ve never missed any of my payments with Telkom. Today is the 17th my payment is still not allocated still can’t use my phone and I have a medical condition I can’t afford not to have my phone. I sent them all proof of payments