Poor service due to no product knowledge, pay R499

I was at the Ilanga mall Nelspruit on 30/12/2015 when I noticed that my Samsung Galaxy S6 was ******. I went into the Telkom mobile shop where the phone was bought, that was right across from the shop where I was.I rushed in there and asked them to assist me with regards to my \missing\" phone. It was just before 6 and they told me there is absolutely nothing they can do and they are closing soon. I pleaded and asked them to maybe trace the phone but they said there is nothing they can do. A guy than said he can only block the line to prevent who ever that got the phone from making calls. I told them that I tried calling my number from another another persons phone but it was off already. I walked out of there very sad that I was not even recognized at all. My phone had a lot of important emails and price less photos of my 4 month old baby at that point time. I decided to call the call centre from another Telkom phone and the also told me that there is nothing they can help me with. I am so dissappointed that nobody could help. I went to the police the next day 31/12/2015 to Open a case they required details than I called Telkom call centre, the consultant blacklisted the phone."