POOR SERVICE- Dishonesty

In October last year my wife wanted to take out a new contract with Telkom when her previous contract had expired from another network. Worst decision ever. Telkom has the absolute worst process and service. They are not referred to as HELKOM for no reason. Stemming from *********** staff to a Branch Manager who is never at the branch. We have dealt with Ashraf -BM, Shehaam Consultant, Nick Regional (who never bothered calling), Venito Project Manager Telkom with no success. Other networks are able to complete porting in 24-48 hours. Staff are not able to make any decisions and are truly lazy and ***********. Never deliver on promises to call back or follow up. We have wasted hundreds of rands calling and driving back and forth to the V & A. When they finally ported number they had no stock of phones. Finally issued phone and it was the wrong phone ??? We then immediately proceeded to cancel contract and begin procedures to release number so we can move to a more competent network MTN. The Branch manager who promised to ensure immediate cancellation cannot be found. The first bill is being issued for end feb and we cannot seem to get the number released !! 4 months of Helkom !!!...