CN
Christo N

1 reviews | Active since Mar 2009

08 May 2017, 10:07

Poor Service & Disconnected Line

<p>I had my ADSL line installed 6 April 2017 and since then there has been constant issues. From the faulty physical cable that was put onto a spare cable , to telkom putting me on 2MB where as a 4MB service was ordered, unable to provide me with an invoice (only received after 3rd call) or link my account to the online profile and an SMS with the incorrect balance.</p> <p> </p> <p>The lastest straw was a technician coming to test the line 3 may (which was working albeit slow) and after he left the line was not working. He ended up closing the call saying it is my router causing the issue even though I test the router 6 May 2017 at a friends house and it is working 100%. The line has now been off for 5 days with no follow up from technicians to come and assist.</p> <p> </p> <p>Please Call me to get a credit and cancel my line as talking with call centre & technicians is not bringing us anywhere and I cannot use a connection/company that cannot provide me with a service I require.</p>

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Replies (2)
CN
Christo N's update10 May 2017, 13:12
Reviewer Update

Hi,

I still didnt have anyone contact me? You do understand that I've been without internet for a week now and that I cannot continue having a service from you. Please confirm that the issue is with the line to credit me and cancel the NO service that I receive from Telkom. I need to make alternative arrangment for internet urgently.

CN
Christo N's update12 May 2017, 12:47
Reviewer Update

Hi,

Im trying to understand why I'm not contacted? Day 9 without internet and not been contacted.