1 reviews | Active since May 2015
Poor Service Department
<p>Good Day,</p> <p>I paid since November a deposit to have an ADSL Uncapped installed at my premise.</p> <p>Since today, the ADSL is not inatalled and the payment was already done.</p> <p>Twice already I received a SMS from Telkom stating that a technician will be at my place for installation and no one picked up. I did not receive any call from Telkom stating what it is happening.</p> <p> </p> <p>Whay a bad service. I am considering going to cancel the contract, request my mony back and go to another service provider.</p> <p> </p> <p>Regards</p> <p> </p>
Thank you for your post.
Please be advised that your query has been sent to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Thank you for your post.
Please be advised that your query has been sent to our Technical Team, feedback will be provided.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Best regards,
Good Day Busi
Thanks for the feedback.
Please note that on the 7th of December, I received the same feedback and I was told my query was sent to the technical department. The same day, I received a SMS from Telkom stating that a technician will be at my place yestesday the 29th. (Just Imagine, from the 7th to the 29th)!!!
Yesterday, I was once more for the whole day, and no technician picked up, I did not recveived any call from any technician. I did not receive any feedback from Telkom Technical Team!!!
I am sorry, but the problem is with YOUR TECHNICAL TEAM AND TELKOM WILL LOOSE A LOT OF CUSTOMER IF THEY CARRY ON THIS WAY. Just check the complaint, most of them are related to YOUR TECHNICAL TEAM, and I wonder why Telkom does not take it further with The Technical Team
Good Day Busi
Thanks for the feedback.
Please note that on the 7th of December, I received the same feedback and I was told my query was sent to the technical department. The same day, I received a SMS from Telkom stating that a technician will be at my place yestesday the 29th. (Just Imagine, from the 7th to the 29th)!!!
Yesterday, I was once more for the whole day, and no technician picked up, I did not recveived any call from any technician. I did not receive any feedback from Telkom Technical Team!!!
I am sorry, but the problem is with YOUR TECHNICAL TEAM AND TELKOM WILL LOOSE A LOT OF CUSTOMER IF THEY CARRY ON THIS WAY. Just check the complaint, most of them are related to YOUR TECHNICAL TEAM, and I wonder why Telkom does not take it further with The Technical Team