Poor service delivery! Very bad customer experience!

Suspended my Telkom Mobile account (For some unknown reason), paid the account due the next month, and waiting for it to be reactivated for over 7 days now. Useless and rude service from the Call Centre (Kukuletso), saying that there is nothing she can do and I must contact the Documents department, but she cant give me their contact details. I sent multiple mails with the proof of payment to the document department and have been waiting 6 days on them to action. Meanwhile I sit without any service on my main source of communication. Now I must "Just Wait"....