WP
Wimpie P
1 reviews | Active since Nov 2014
30 Nov 2015, 07:36
Poor service delivery on Telkom ADSL
I will be logging the 4 call today for the same issue. Moved into a new house and activated Telkom ADSL. This was on the 8th of November 2015. Till now i've most probably had 2 full days of connectivity. I've logged 3 calls and out of the 3 calls 2 where closed without contacting me and on the other call they actually sent out a technician. He reported that a pole needs to be replaced. That was 2 weeks ago. Telkom should not expect me to pay for ADSL service for November.
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Telkom's replyOfficial
30 Nov 2015, 09:20Hello wimpieduplesssis,
Thank you for your post.
Kindly be advised that we have escalated your query to our technical team to further assist with your query and feedback will be provided.
We would like to apologise again for the delay.
Your reference number: SM172773
Regards,
Lindani
Telkom Social Media Team
***
Thank you for your post.
Kindly be advised that we have escalated your query to our technical team to further assist with your query and feedback will be provided.
We would like to apologise again for the delay.
Your reference number: SM172773
Regards,
Lindani
Telkom Social Media Team
***
Telkom's reply30 Nov 2015, 09:20
Official
Hello wimpieduplesssis,
Thank you for your post.
Kindly be advised that we have escalated your query to our technical team to further assist with your query and feedback will be provided.
We would like to apologise again for the delay.
Your reference number: SM172773
Regards,
Lindani
Telkom Social Media Team
***
Thank you for your post.
Kindly be advised that we have escalated your query to our technical team to further assist with your query and feedback will be provided.
We would like to apologise again for the delay.
Your reference number: SM172773
Regards,
Lindani
Telkom Social Media Team
***