Poor service delivery, no urgency to resolve.

To whom it may concern,

I upgraded my device and free-me package 4 months ago. The Sales consultant at the Cavendish Square Branch in Claremont, advised me that the 1Gig free-me deal has been discontinued and was now replaced with the 1.5 Free-me deal. I was hesitant at first as I had so much satisfaction with the 1Gig Free-me deal, but she assured me that my previous benefits would remain in place with additional benefits at an extra charge for the service. After a week of experiencing the service and device, I was extremely dissatisfied with the device and service plan - which did not allow the convenience and benefits I enjoyed with my previous contract. I went to the Kenilworth Branch to mitigate the situation but the sales person advised me that I needed to return to the initial sale store (Cavendish), noting that this was still within the cooling off period, (7 days after purchase). Residing in the Northern Suburbs, I could only return to Cavendish the following week, with the sealed device, and the consultant advised me that they could not return the device and they could not reinstate my previous benefits, and the only option at the time was to log a service request with the Telkom contact center, I requested to the see the manager but he would not see me and relayed the message via the consultant. After not hearing back from the Telkom Contact Support, I tried in vein on numerous occasions to contact the center to follow up after they had not contacted me, up until today. Today, I contacted the center again, and the consultant referred me back to Cavendish, and I explained to him that I have had quite the run around. I requested to speak to a manager, who has since not made contact with me. The level of service experienced was to such a poor extent that I am now extremely dissatisfied with the plan and device and therefore request a reinstatement of my previous benefits and the return of the device (which I only started using recently, using my previous contract phone) with a reasonable refund in monies spent, I am still within my rights to request this and hope that now Telkom will take accountability for their negligence and failure to provide informed and quality service. I await your urgent response herein, as this is inconveniencing my daily professional and personal communications.

Awaiting your speedy resolution.