POOR SERVICE DELIVERY FROM telkom

Telkom has given me the worst contract deal ever, I app**** online for a phone, I clearly asked the call centre agent that I want to be debited on the 25th of every month only to find out that the agent didn't do such. What the agent did was worse than I can imagine. They made my contract an EFT, I MEAN WHO WOULD WANT AN EFT CONTRACT??????????? TO MAKE THE MATTER EVEN WORSE MY DEBIT DATE WAS SET TO THE LAST DAY OF THE MONTH, WHICH I NEVER WANTED. NOW ITS OVER 4 MONTH I'VE BEEN CONTACTING telkom BUT STILL NO HELP NO BODY SEEMS TO KNOW WHAT THEY DOING, ALL IM TOLD IS THAT THE MATTER IS BEING ESCALATED ITS BEEN OVER FOUR MONTHS FOR GOODNESS SAKE, A SO CALL BIG COMPANY LIKE telkom IS FAILING TO CHANGE MY DEBIT DATE, I RATE telkom a big ZERO FOR SERVICE DELIVERY