Poor Service Delivery from Telkom

Very Disgusted with service from Telkom as I have been without internet for the last 5 weeks. I have called them numerously and everytime I interacted with them after logging the fault they tried to resolve it remotely which they failed dismally. I was promised a Technician in December to resolve this issue needless to say nothing has happened no Technicians came over. I had to consultants call me yesterday and both promised me a Technician nothing happened. I am now in my fifth week without despite my account being up yo date. It seems as though Telkom is refusing to resolving my issue but are happy to take my finances. This is not fair to pay for a service and not receive it. I even went to the extent of buying a new Router and even reconfigured it but the problem persist. I wonder if anyone else is having the same issues. The conversation I had with a consultant today I was told my fault is sitting with the technical department and they have not yet responded. How pathetic is that service from a Huge Organisation Luke Telkom. I am sure they will respond typically with Please inbox us with your details. My mobile number is ***