Poor service delivery from Telkom

In December I phoned to upgrade my 4MB line to a 20MB VDSL line as I was told that was in an VDSL area after Telkom had upgraded the infrastructure. I phoned the call centre to upgrade my package to the do Elite package. I was told by the call centre operator that to qualify for the Free DSTV Explora i could only take the home Premium package (10MB ADSL line with sim cards, router & extender) or the Home supreme package (20MB VDSL line, sim cards etc). I opted for the Home Premium package. 2 days later i received a promo email saying that the Explora was available on any 10MB or 20MB line. I phoned the call centre AGAIN to change my package to the original do Elite that I wanted. The technician then told me that I didn't actually fall into the VDSL coverage area. I phoned the call centre AGAIN to change my package to the Home Premium package. Telkom then put me onto the Home Supreme package. I never received the SIm cards or router. I then phoned the call centre AGAIN to cancel the package, only to be told that i have to pay a penalty fee for a service which Telkom is unable to deliver & that i have to wait for a statement showing the penalty fee to log a dispute.