Poor Service Delivery - Faulty Line

I noticed from the 6th November, my line sync speeds had dropped from 10mbps to 3.6mbps. I left it as I thought this was a temporary problem. By Saturday, 11 November there was no improvement, so I reported the fault (fault reference ********** 3). There was no feedback on Monday, and that Monday, the line went completely dead. No calls or ADSL. This has affected our entire complex. I further escalated the fault on Monday, 13 November updating the status of the fault to completely dead (fault escalation reference ********** 2). By Thursday evening, I had still received zero feedback. I decided to call Telkom in the evening. After holding for 18 minutes, I was told there was a ground break in the line and a low line voltage – so two faults with the line. My neighbour told me that Telkom said they were scheduled to do a repair on Sunday, 19 November. Nothing has been done though. The line is still non-functional. I am concerned that Telkom does not have the capacity to deal with faults and lack all forms of communication s****s. I have gone through gigs of data which is costing me a fortune. Please could you advise on the way forward?