poor service delivery, do not reccomend

my order has been stuck at credit vetting for 4 days. vumatel has installed the fibre line. i have received my router from telkom already but i cannot access fibre from 4 days ago because my order is stuck at credit vetting. how is that possible. im now working from home and wont get paid for today because of negligence on telkoms part. who will compensate me? when will someone actually be able to fix this for me please? ive been liaising with Sthe who has been ignoring all my emails