Poor Service Delivery

i reported a fault to 10210 on 25 November 2019 regarding my ADSL reuter not being able to connect to the internet. After holding on for about 30 minutes, I was informed that the Telkom system cannot pick me up. After going through a process of providing My ID number and TIN number I suddenly existed. My fault was finally logged but the system was unable to provide me with a reference number. I was promised that I will be called by 14:30 the same day with the reference number. I was not called. I called Telkom again on 27 November 2019. After going through the annoying process of trying to pick me up on the system, I was informed that no fault had been logged for me on Monday 25 November. The kind gentleman logged the fault and immediately provided me with a reference number and informed me that the technical department would contact me. By Monday 02 December I was not contacted as yet. I called Telkom again, went through the annoying process of trying to pick me up on the system, I was informed that the reference number that was given to me is not a Telkom reference number, but she would escalate the matter as urgent. By Wednesday 04 December no contact from Telkom as yet. It's been two weeks without being able to use a service I pay for that doesn't work. I find Telkom on the ball when making a sale and collect the monthly amount payable, but very inefficient when solving or repairing services.