WP
Werner P
1 reviews | Active since Jun 2018
02 Apr 2020, 13:00
Poor service delivery
Logged a fault (***1) on Saturday 29/03 for slow internet speed (0.6mb DL and 0.3mb UL) on a 10mb line. Tuesday I receive a message that it has been resolved after they did not even contact me to confirm this. It is worse now. Taking more than 1hr to download an 11mb ebook needed for my studies. Try to phone them again..... Calls gets answered quickly but their automated system keeps running in the background then they drop the call. Tried to log a fault online.... Also not working and also no option to log a fault for home LTE connection. Only ADSL, mobile, fibre. Not that they will respond to anything here either....
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Werner P's updateReviewer Update
03 Apr 2020, 13:33Logged another incident on 02/04 which according to Telkom is resolved based on the SMS I received today 03/04. Problem still persists. Logged another incident today 03/04 for the same problem. Speed even worse now. 0.22mb DL and 0.21mb UL on 10mb line
WP
Werner P's update03 Apr 2020, 13:33
Reviewer Update
Logged another incident on 02/04 which according to Telkom is resolved based on the SMS I received today 03/04. Problem still persists. Logged another incident today 03/04 for the same problem. Speed even worse now. 0.22mb DL and 0.21mb UL on 10mb line