Poor Service Delivery

On the 19/11/2025, I received my new device. On the 20th I visited Vaal Mall store to request for them to transfer data of the new sim to my existing primary number I had for ages with Telkom. Agent did the request and later on I did not receive calls and SMS. Till to date still not receiving I have been from pillar to post and all agents are struggling to assists me. I have never delt with such imbecilic in my life. Imagine spending two weeks not receiving calls on your most trusted network and yet you pay them every month. Worse the technician called the very same number that is not working and closed the case without resolving it saying they can not get hold of me