Poor Service Delivery

I have reported my Telkom line being down from the 15 Dec. I have spoken to various consultants daily which they all advise that there will be a technician that will come attend to my issue. I even took my LTE Router to Telkom Gateway which they tested and advised no issue with router. It's been 2 weeks and still no idea when a technician will be coming through to sort out my line issue. I am dissatisfied and highly disappointed with the service delivery.