POOR SERVICE DELIVERY BUSINESS ACCOUNT

This is the WORST service we EVER received from a service provider. You actually cannot call it a service provider as there is NO service We moved premises and I have app**** for moving our line on 21 September 2019 Telkom phoned me to offer us the WIFI for business package and also assuring me that this will even speed up the process

On the 23rd of October I got an sms from Telkom stating the delivery of the devise will take place on the 24th of October SO NEEDLESS TO SAY 24th came and go I was calling Telkom since 28th October on a daily basis to just get empty promises and lies.

Fore more than once I was told that the wrong documents was presented on delivery......Really there was no attempt of delivery as our office is open from 8 in the morning till some times 10 at night

When I told Telkom this is a blatant lie, they said to me after several calls again they couldnt find the adress. Thursday when we were calling they said the devise was faulty and the have to replace the devise and is waiting on a new devise. Monday they said the transaction is in process

Yesterday 05 October the devise was on the courier to be delivered!!!!!

Now another day later the devise is going to be delivered in the next 3 working days

My question is we are running a business here and must now use Wifi from phones and all employees can not connect to our servers nor the printer

In the meantime we pay for a service and telephone, ADSL and iternet which we are not able to use!!!!!

TO SAY THE LEAST FRUSTRATED TO THE HIGHEST LEVEL Is Telkom going to reimburse us for the extra cost on other service providers and when do you intend to sort this out!!!!!