Poor Service Delivery

The customer service and delivery is absolutely poor. Since Monday i have been for a technician or a courtesy call from Telkom regarding my fibre line.

At the end of this month i have to pay full yet almost 1 week is being lost. i am unable to do my work at night, my child cannot watch her programmes.

This affects my job and livelihood yet i must call over and over again for service delivery.

Monday 4th September 2023 I went to 2 shops (Pavilion and Chatsworth) with my router, first shop pavilion the employee says its sorted go home plug and play and i did so but the same issue remains (No Internet Access), I then proceed to call the 10210 number and the lady says she can see my fibre is not connected and tells me about the technician then she disappears off the call and the call gets cut, the second time i call a guy answers i tell him the samething then he disappears and the call gets.

Tuesday 5th September 2023 i go the Chatsworth shop with my router the employee says maybe its the router and they have no routers in stock they will call me and i am still waiting.

So i am waiting for the technician and the router, maybe i will get it this year Telkom.