Poor service delivery at telkom

It has been two days now since my internet connection and landline has been down. I reported the problem to a telkom consultant as well as in their app but to no avail. I was informed by a telkom consultant that it is a network problem in the area and that they are aware of the problem and will attend to it. Today when I checked with them again about this problem, I was informed that they are investigating the fault and are not sure what the cause of it is. Telkom again told me that they are not picking up any signal from people in my area with telkom lines but when I checked with my neighbors about their internet and landlines, it os all in working order but for some reason telkom doesn't seem to pick up on their connections. All of this to me seems like someone at telkom is either not doing their job properly or not doing their job at all. I primarily work from home and have to care for elderly parents and not having a service I am paying for seriously impacts on my progress at work and having to contact doctors using a prepaid cellphone whereas I am paying for a telkom service I am now unable to use.

This is not the first time I am having an issue with telkom and am seriously fed up with their service delivery. Someone at telkom needs to catch a wake up call.