Poor service delivery and unfair treatment

I am writing to express my disappointment regarding the suspension of my mobile line ***.

I am a debit order-paying customer and have always intended to settle my account as per the agreed payment arrangements. I understand that my account may have exceeded the credit limit; however, I was not contacted or informed in advance that my services would be suspended. Had I been notified, I could have discussed the matter or made arrangements accordingly.

I find it unfair that my services have been suspended only one week before my debit order date, especially considering that I am an existing customer who pays via debit order. This experience reflects poor service delivery and a lack of consideration for customers.