Poor service delivery and poor customer service

<p>Telkom Reference number : 502CNK080816. It has been almost three weeks now,I still do not have Internet access yet telkom hasbilled me.I have reported the faulty router almost everyday and each time they tell me (call centre personnel) different stories. Yesterday at around 12:15 I called 10210 and complained about the poor service again, the lady whom I spoke to hung up on me after holding for more than 30 minutes. Hellopeter please intervene. </p>