Poor Service delivery and follow up from Telkom

Good day, i am doing a follow up with regards to my complaint and a billing query that was logged last week with Cinda Mbinyasha, she was excellent with assistign me. My ***. I was not happy with the 4/5 week TAT for my credit to be passed due to service lapse in reparing my Landline. I called back into the call centre and demanded to speak to Jody Harrison, call centre supervisor, who inturn sent an email to a Sindiwe Krawe(part of the Social Media team). He called me and quoted that his aware of the dispute and that will see what he can do about fast teracking it. Furthermore, I wanted a compensation from Telkom for the lapse in service, which he was going to speak to his manager Lepello Stwayi about. I wanted a call back from Lepello Stwayi. I am still waitign for the call back from both Sindiswe and Lepello. Lokks like the complaints just falsl on deaf ears. Please urgently call me to resolve.