Poor Service Delivery and Client Feeback

I had app**** for An Installation of ADSL to my home and paid the R700 deposit immediately . I waited 3 months to be told that there are infrastructure issues and consultants were uncertain as to when my Line would be able to be installed. We then decided to cancel the order and Opted For The LTE Router. The consultant who assisted me at Mall Of The South Branch stated that he had completed the dispute to get a refund on the deposit paid but failed to do so as i contacted them numerous times for feedback. I eventually called Billings and a consultant asked for Proof of Payment to bee sent to her and stated she would do the dispute. I had tried getting feedback on this matter but has failed to receive any answers or my refund. its 4 months in total since Telkom has my money and i want it bac****!By Far the worst customer service received telephonically and in person. I just want my money back and not for someone to constantly ask for my ID number on numerous emails for them to follow up once they back in the office. This is pathetic !