POOR SERVICE DELIVERY AND ATTITUDE

On 21 August,Telkom technician came to work on Telkom lines in our area. Our Telkom landline and ADSL went dead after the technician completed other repairs and left. I later saw another technician in the area. When I approached him, he said that he had 2 other complaints of the same nature and that he would try to assist.<br> On 22 August I lodged a fault via the automated service.<br> I called the call centre on 23 August and waited for 35mins before being attended to by Dominique. The service was appalling as firstly I was told it could take up to 7 days to have the problem rectified. Secondly she put me on speaker and they had a laugh at my frustration which I heard because I said that I was going to publish this on Hello Peter.<br> This is not the first time that *********** technicians have messed up telephone lines in the area. it occurs frequently that after technicians come to resolve 1 problem they leave us without telephone lines. We are still charged the full service rental monthly yet the service is not being provided due to Telkom technicians messing up the lines. They also refused me details of higher authorities to report to. We still have no service till date (now 5 days)