poor service delivery and assistance from telkom

Hi I have taken out an adsl contract with telkom for 2 of my businesses. And my internet is almost constantly down or slow. I have been without internet now for 6 days and trying very hard to do business. I have phoned 10210 and my total amount of hours spent holding or talking to numerous consultants are 12 hours and trying to sort my problem as been fruitless. I have even emailed their escalation center but to no avail and without reply.

To top it off they dont even have a complaints department only an escalation center.

So much for trying their best to resolve my problem.

Hendrik