Poor Service delivery

Telkom have been unreliable in assisting with relocating our ADSL. 16/17 July 2 weeks prior to us changing our residence we visited Telkom at Liberty Midlands Mall.,they advised that an agent would visit our new address to complete the forms to action the relocation request. The Agent visited us the 15 August to complete the form to submit to have this actioned. When I contacted customer service 21/22 August the call centre agent advised that no form regarding the relocation was submitted and could find no update logged. The call centre agent assisted with capturing all the necessary details to action the request. 7 days later I contacted the customer services to see the progress of our request and I was advised that it was canceled. A call was received on the 30 August for our information to be provided again. This now becoming a tedious process as this has been done twice before! A follow up was done approximately a week later to be advised that form was incomplete without a follow up department captured this was rectified and then placed us back in the queue. It is highly frustrating that we have been billed for a subscription fee for the month of August for a service we cannot use. Poor service delivery is evident as no follows up were done with me the customer regarding incomplete details provided.