POOR SERVICE DELIVERY.

I have never been this disappointed with Telkom Insurance, I submitted a Claim on the 09th of November 2020 today is the 18th November 2020 I haven't received the New Device.

I was advise the claim takes only 2 weeks but with me its been a mission, you cannot get hold of anyone only the Receptionist that will transfer you to an extension that is never answered.

if i am not mistaken after 3 weeks of submitting the claim i was told of the access fee of R2250.00, I sent an email complaining about the amount which was reduced to R1409.90 this was the 03rd of December, I advised that they should order the devise and send me relevant paperwork to sign obviously with the account details where i have to pay the access fee, there was no response again on the 07th I sent an email to them asking how do I pay the access fee only then an account number was sent to me, I paid on the 15th of December 2020 Proof of payment was sent to the email address given again I waited.

after 3 days I sent another email to check when can I expect the new devise I was asked to send the proof of payment which I did again for the second time, again I was asked to send the proof of payment I sent a screenshot, I have been sending emails no one is responding, I have been calling the people that are dealing with my claim are never available.

TELKOM INSURANCE I NEED MY DEVICE ASAP THIS IS NOT RIGHT, I PAY INSURANCE EVERY MONTH. CLAIM 43076