Poor service delivery

I reported a fault on Friday 15 May. Essentially what happened is that telkom upgraded my data line. However the line that I heard and the upgraded line weren't compatible. They would send out a technician to get it sorted ASAP. Needless to say no one came to sort out the problem. On Monday morning I got a call at 8:00 from telkom saying that the call was handed over to a technician who would sort everything out for me on Monday. At 2:30 on Monday I phoned to find out where the technician was and was then told that I had to escalate the query which I duly did. At 4:30 I phoned again and was told that it technician was dispatched at 3:00 however no one arrived. Today being Tuesday I phoned at 9:00 I phoned at 11:00 I phoned at 1:00 only to get the same story they were now doing remote testing and who knows whether a technician would arrive or not. The major problem that I have with this is that my daughter has online studies with wits. She is not able to attend any of the online lectures or submit any of her assignments. This is not something that seems to be an issue for telkom even though they said that they would prioritise this problem.