Poor Service Delivery

<p>I app**** for uncapped ADSL on the 7th July and paid my deposit of R700 on the 8th July. I then received a notification that a technician would only come install my line on the 19th June. The technician came and he advised that our line was taken off the grid and this box is in our back neighbour's yard so they now need to arrange access to the neighbour's property. Technician advised that he would try for Saturday, in not, by the following week he would install our line. I received an sms requesting that a technician come the Saturday of the 24 June. I confirmed it was ok. I received an sms on the Saturday, about 3 times, saying the Technician has been dispatched. I stayed at home the whole day waiting and no one showed or had the courtesy to call and say that they will not be coming today.</p> <p>I had to call Telkom on Monday, 26th to find out what happened and why technician didn't rock up. I was advised that there is now some cabeling issue and the query is with the cabeling department. I feel that this is an excuse. My friend was advised the same problem for her line and she is still waiting so it must be a general response from Telkom. I don't see how there can be cabeling issues at my property because it did have a line and wifi about 2 years ago.</p> <p>Please can you get my line resolved urgently. This is just excuses.</p> <p> </p>