Poor Service Delivery

<p>My ADSL connection went down last Thursday, 17 May. I logged a call with Telkom and was given a reference number, 957CNK180517. I was told that a technician had been assigned to resolve my issue. It is Monday evening and I have yet to receive feedback. Whenever I call 10210 I am told that the Bluff Exchange Area Manager has not assigned a technician to attend to my issue. I have work and exams to prepare for and not having my ADSL up and running is frustrating and knowing that the company I pay for this service is not interested in resolving this issue is just awful.</p>