Poor service delivery

<p>One of the Telkom mobile agents contacted me around the 30th of January and confirmed that they will transfer R500 which was supposed to be a refund. She confirmed that this will take 5 to 10 working days. The 10th working day was on the 13th of February and I called in numerous times only to be told that the money was transferred into my account. I then requested to speak to a manager and I spoke to Charmaine Ma***o who requested that I send her my bank statement as proof that I did not receive the refund. To my surprise even today she has not acknowledged my email, she has not contacted me with feedback, I have called in so many times requesting to speak to her but she is never available and nor does she call me back. On the 17th of February I spoke to Mfundo who is also from the JHB branch who confirmed that the funds were not transferred into my bank account however the funds were transferred to my Telkom account to make provision for my next premium. He promised that he will request the billing department to contact me and he will also give me feedback, till today I have not heard anything from all these people. I decided to stop calling because it means my premium for February is covered but to my surprise Telkom debited the premium from my bank account today. I don't understand how I can call everyday and speak to different people and all of them don't have a clue what their doing. I also requested an email from the agents where I can send through my complaints, it's either they give me a wrong email address or refuse to give it to me because they promised to call back with feedback. I am very disappointed and frustrated because I do not know who I need to call or speak to in order for me to be assisted. </p>