Poor Service Delivery

<p>I app**** for a contract on the 4th of August 2016 in Westgate Mall and I received the tablet but did not get the 16G memory card that comes with it until today. Whenever I got to Telkom Westgate they tell me they will call me of which they have not done. Even the store manager tells me the same thing, I have been paying for this contract for a year now but still have not received the memory which is part of the contract. It is the second logging the same complaint but nothing has been done about it. Will it be better uf I cancel the contract rather because it looks like Telkom doesn't care about customer retention.</p>