Poor service delivery

Item: Telkom
Rating: 2

On 18 January 2017 I phoned telkom regarding a ADSL line, the lady that I spoke to was very helpfull and helped me to order a 10mbps adsl line as per their January special, she also told me I had to pay R700 deposit and then the line will be installed between 7-14 days. On 20 January I paid the R700 deposit the following week I phoned Telkom regarding the instalation and was then adviced that they can only install the line 14 March 2017 (really telkom) so I have to wait almost 2 months after paying my deposit to have my line installed. I phoned telkom back again on the 23/01/2017 after waiting for 20min a agent finaly picked up, I explained to her I couldnt wait till the 14th of March because I cancelled all my other subscriptions because I thought I would have my new line in the following week or so, (I also study online and thus cannot get any work done with no Internet connection). The agent told me she would speak to her suppervisor and when she came back to me she told me they`ve escalated my case and I would receive a new date in 24-48 hours (needles to say I did not revceive any feedback). On 26 Jan I phoned telkom again to ask if a new date has been as I received no new date the operator again told me to hold on while she talk to her manager she came back to me and told me the case was still at escallations and I should phone back on Monday 30 Jan to get a answer. I phoned back again today, dialed the telkom number at 10h05 at 10h21 a operator picked up once again I explained my situation and asked if there was a new date once again I was asked to stay on the line while she speaks to het manage, I stayed on the line until 11h05 then a technician started to talk to me again and said I was put through to them he asked me to stay on the line while he tranfer me back to sales at 11H42 I finaly was able to speak to a sales consultant again and after waiting on the line for almost 2 hours I still don`t have a earlier date for instaltion. My Order Number is: ********** 27A just in case you need it SO PLEAASSSEEEE TELKOM CAN YOU HELP ME SOONER RATHER THEN LATER I CANNOT STOP MY STUDIES FOR 2 MONTHS.

Helpful (0)

Replies (0)