Poor service delivery
<p>i recently took out an ADSL contract with Telkom. The modem I was given was defective and Telkom have apparently been out of stock of modems since November. I need the Internet over the holiday period and have been calling Telkom everyday to no avail. The service has been appalling ...I got a message to say Rosebank had new stock...drove 30kms to get there only to be told they didn't get new stock and cannot state when they will get new stock.</p>
I have sent this query through on Facebook messenger too. Have received numerous replies all saying somebody will get back to me with feedback! Would be nice if someone actually gave me feedback....
I have sent this query through on Facebook messenger too. Have received numerous replies all saying somebody will get back to me with feedback! Would be nice if someone actually gave me feedback....
Still awaiting feedback...it's simple: if you offer the product and have delivered a defective product, then replace it. If you don't have stock for a day or two-I can understand. To have no stock for a month?! That I cannot accept. I would like to buy the product from Incredible Connection or Game and expect a full refund of my Telkom modem, alternatively Telkom to provide a new modem by COB tomorrow.
Please advise urgently...It has been a month so I really expect an urgent response.
Your service has been appalling.
Still awaiting feedback...it's simple: if you offer the product and have delivered a defective product, then replace it. If you don't have stock for a day or two-I can understand. To have no stock for a month?! That I cannot accept. I would like to buy the product from Incredible Connection or Game and expect a full refund of my Telkom modem, alternatively Telkom to provide a new modem by COB tomorrow.
Please advise urgently...It has been a month so I really expect an urgent response.
Your service has been appalling.