Poor service delivery

<p>I moved house and requested a cancellation of my Telkom service on 15 March 2016. All necessary documentation was sent with the cancellation request. I received no response. On 12 June I called the contact centre to enquire about the cancellation and they advised that I sent an e-mail to ********** I forwarded the original e-mail to this e-mail address and copied ********** once again. Nothing happened. Today (19 July 2016) I once again received a Telkom account - this means that the service still hasn't been cancelled. I really don't know what else to do. I will now cancel the debit order at my bank and demand a refund for the payments that were debited in April, May and June. Can someone please assist!!!</p>