1 reviews | Active since Oct 2015
Poor Service Delivery!!!
<p>I went into the Canal Walk branch of Telkom to apply for a laptop deal and filled out an application. I was told there is no stock and that they will contact me as soon as the stock arrives, and months later nobody has bothered to contact me. I've been to the store twice already but get told the same story. How long does it take for stock to arrive and why am I not offered any alternatives?</p> <p> </p> <p>your service is shockingly poor!!!</p>
Hi dean@t
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
Hi dean@t
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We really do apologize for the delay.
Your reference number is:AI***
Regards
Luleka
Telkom Social Media Team
My Telkom Saga continues!!! Your support service is probably the worst in the Country! Who has the time to spend an hour on the phone these days when we are so busy? You hold on for half an hour just to be told you are at the wrong department then they attempt to transfer you and then you are cut off!!! then you have to phone in again!!! You go to the store and they tell you to phone 10210! Seriously?!
Get your support and customer service up to standard please, its poor!
I bought a laptop at your Canal Walk branch and im not gonna go through the long story and drama of what it took to eventually get it...Now that i finally have it they've gone and billed it incorrectly! They charged the full amount instead of monthly installments! Absolutely ****** rediculous! I obviously tried to sort it out via a call with no joy and i even went to the store who told me its better to call 10210. This is so rediculous its almost laughable!
Can someone please sort out my account and phone me because i DO NOT have the time to spend holding on and listening to that rediculous Telkom jingle!
My Telkom Saga continues!!! Your support service is probably the worst in the Country! Who has the time to spend an hour on the phone these days when we are so busy? You hold on for half an hour just to be told you are at the wrong department then they attempt to transfer you and then you are cut off!!! then you have to phone in again!!! You go to the store and they tell you to phone 10210! Seriously?!
Get your support and customer service up to standard please, its poor!
I bought a laptop at your Canal Walk branch and im not gonna go through the long story and drama of what it took to eventually get it...Now that i finally have it they've gone and billed it incorrectly! They charged the full amount instead of monthly installments! Absolutely ****** rediculous! I obviously tried to sort it out via a call with no joy and i even went to the store who told me its better to call 10210. This is so rediculous its almost laughable!
Can someone please sort out my account and phone me because i DO NOT have the time to spend holding on and listening to that rediculous Telkom jingle!