poor service delivery

I have been on the line with consultants from the new accounts department of Telkom spent lots of time with a few guys and got so many different answers for the same query you would not believe how long you would have to hold on the line for them and they even dropped the call while i was waiting for a supervisor im still waiting for them to call me but still no luck as the last consultant dropped the call on me. I hope going forward that they all have one answer and not many different ones.