POOR SERVICE DELIVERY

I ordered my Telkom landline on Saturday, 05 March using Telkom's online order form. I completed all the required details and a call center agent called me in a couple of days to confirm the date of installation at my apartment. While discussing this with the agent I was put on hold for 25 minutes after which i had no choice to but to cancel the call. Subsequent to that i have never been contacted again and am still waiting for landline to be installed. This is disgusting service from a company who is in a very competitive environment with so many other options available to customers.